D&D Online

DUNGEONS & DRAGONS™ Online Fan Site + Discussions

Category : Technical Assistance

Update made client unstable

12:19 pm, April 13, 2018 Ran the update yesterday, game played fine, today, the client locked up my computer when it launched, and now it is acting as if I'm launching it for the first time, but crashes every time I log in. D [..] View

Error 122 GEFORCE 940MX

12:19 am, April 13, 2018 Hi I am having trouble logging in with a new laptop. The laptop has an Nvidia 940MX card and I wouldnt think that would be an issue. But the game doesnt recognize the graphics card and gives me a 122 [..] View

Akami Error [Unable to download game]

12:19 pm, April 8, 2018 Heyo! If this isn't exactly in the right place move-me. I can't download the game in one go because of where I live and Akami is acting funny. It restarts the download each time. Can't play. Any help [..] View

Barovian wilderness___ Crashing___ ideas?

12:19 pm, April 3, 2018 Barovian wilderness___ Crashing___ ideas? Three of my Gaming Group just got Ravenloft and wanted to try it out but we are having little luck : ( We completed “Into the Mists” wi [..] View

Computer keeps crashing while playing DDO-kicked out of quests before I can re-log in

12:19 am, March 28, 2018 This only happens randomly, sometimes never, sometimes often, but it is especially a problem when soloing quests and having to start completely over because by the time I reboot and relog into the gam [..] View

Installation On a Different Drive

11:19 am, March 24, 2018 I recently purchased a new SSD, and wanted to run DDO (but not my operating system) on this new drive. I uninstalled DDO on my main drive (the one containing my OS) and installed it on the new drive. [..] View

Lost game sound

11:19 am, March 18, 2018 I was dual boxing, and found I had no sound on one account entirely, and only the GM Voice on the other. Next time I logged in, had nothing, not on any account, not even the dramatic intro music on th [..] View

SOLUTION: Game freezes whole computer at Black Screen

11:19 am, February 27, 2018 Hey! I just had an issue in Windows 10 where the launcher asked me "Where is the Game Client Executable?" and the steps I took to fix it were to follow the ideas given here:https://steamco [..] View

logging out

11:19 pm, February 22, 2018 so i been noticing that when i logged out of a character at a bank or just in a city zone it can take almost a min to log out to switch characters. then today i logged out of a character and it refus [..] View

Ranged weapons and.. FPS drops..?

11:19 am, February 18, 2018 So this is kind've weird and I maybe only found this by weird coincidence. I only just realized DDO had a built-in FPS limiter and, since my system is decently beefy, cranked it up to 120. Seems to be [..] View

game crashes with no errors when I pick my server (argo)

11:19 pm, February 17, 2018 I have Windows 10 and I told DDO to go ahead and use DirectX10 when it asked. I have gotten ddo to run once on the first time I installed it, but after that initial time running the game, it won't get [..] View

World Closed

11:19 pm, February 15, 2018 Got talked into trying this game again. Downloaded it through steam. World Closed. Waited, checked here for anyone else. Maint was yesterday. okaaay. Uninstalled, downloaded installer from here, wai [..] View

Bad routing to DDO from me

11:19 am, February 11, 2018 Why does it jump so high? This isn't even as bad as it gets. Sometimes, it doesn't do this. It's fine, but then, for hours, I get 500 ping, or higher. And its always these qwest routers somewhere [..] View

Black Screen Frozen Cursor

11:19 am, February 10, 2018 I've been having problems now for a few months that I've never had before and I've been playing DDO on and off since 2006. The issue is this: when I select my server and hit play, the game opens, bu [..] View

Stuck on loading pre-reqs screen

11:19 am, February 10, 2018 I have tried the solutions I found when searching for this issue including toggeling the precache game logic and disabling Akamai net session. still stuck on this screen. running windows 10. Trying [..] View

Changes to Gamma do not save

11:19 am, February 8, 2018 I installed on a new machine recently and now am unable to save any changes to my gamma setting. I can alter it in game and have checked that the config file allows changes and stores the change at t [..] View

Unable to connect from library

11:19 pm, February 5, 2018 So im on a windows 10 system and recently my library started blocking everything. Like everything not just games, i cant even download documents from specific websites and other websites i cant get on [..] View

Characters Fail to Render

11:19 pm, February 1, 2018 Wondering if anyone else is having this issue/found a solution. Ever since the recent update (yesterday, "the exploit one" with no patch notes) the game has failed to load my characters on [..] View

Need help. Unable to get to the game.

11:19 am, February 1, 2018 I am running windows 10. And yesterday I did a clean wipe on pc. After reinstalling DDO (twice) I haven't been able to get into the game. I can log in but once I select the server the DDO client close [..] View

Can't start the launcher, get internal error

11:19 pm, January 31, 2018 I havn't logged in to the game for a very long while, so I though it might be broken old file... Tried redownloading, didn't work. Tried adminestrator, didn't work. Tried the fix at https://help.sta [..] View

Packet loss and ports.

11:19 pm, January 23, 2018 I have recently noticed I get very frequent packet loss when I used to practically never get any. I know they have updated the ports that need to be opened and I have also done so. I checked my resour [..] View

I cannot hear party member's voice

11:19 am, January 19, 2018 I cannot hear party member's voice. I can hear all other in game sounds, music, dm, sound effects, etc. Others can hear me. I cannot hear them. See them light up. Went through Audio Options, tweaki [..] View

Will this graphic card work?

11:19 am, January 12, 2018 I have an AMD 7800 a10, 12g RAM, windows 8, but it's integrated graphics and keeps crashing after a few minutes when I get into the game. Ddo is the only game I play, so will the geforce GT 710 allow [..] View

In Game Store and Help Windows broken

11:19 am, January 12, 2018 I'm playing from China so I'm going to guess something was changed recently and now requires a service from google or googleapis for the store and help windows to work. They stopped working for me ab [..] View

could not initialize direct3d and Direct X 9 grayed out.

11:19 pm, January 11, 2018 I just ran into this issue on a brand new build. I upgraded my system and installed windows 10 pro fresh. Did all the updates then installed DDO. It wouldn't let me make any changes to the graphics wi [..] View

Random Loading Screen hangups

11:19 pm, January 8, 2018 It started yesterday for me.. I tried to zone into bank in The Market.. I get loading screen , zero bar progress. I let it wait a few minutes.. nothing.. It never even starts.. I closed out game [..] View

Stuck on loading screen in Gianthold.

11:19 am, January 7, 2018 Hello. While I am teleporting my player out of Gianthold to the marketplace, using the npc Vanyel, I get stuck on a loading screen that does not go away. I have had to reboot the game over 5 times so [..] View

DDO dependancies

11:19 pm, December 31, 2017 I have seen lots of issues about the game not working after reinstalling or patching. I have had the issue myself at times. And one thing I have had to do just about every time is reinstall the game [..] View

Windows 10 settings for game never save

11:19 am, December 30, 2017 so I got a friend in guild who upgraded to a new PC and he installed the game sets his settings and every time he opens the game every setting is back to default. I tried getting hum to run the game a [..] View

Is this the game, or my connection?

11:19 am, December 21, 2017 I've been having a problem for about two months now where my connection seems to freeze in game, but only for uploaded information. I can see everything moving around me, I can get damaged, on my cle [..] View

Ramdom Crashing Windows 10

11:19 pm, December 19, 2017 Hello all, I hope you can help me with this. I reinstalled windows 10 and come back to ddo recently, but I can t really play because I have ramdom crashes. Sometimes I can play a couple of hours with [..] View

Stuck on Loading Screen

11:19 pm, December 15, 2017 It only started today. I've been playing DDO for the past week and it's been pretty stable (outside of the random 2-3 sec lock ups every once and awhile, but that's another topic). Last night I was do [..] View

F1-F12 Function keys are not selecting properly

11:19 am, December 12, 2017 This is a recent bug for me - the game and my system have been working perfectly for 10 years. What is happening now is that my Function keys are no longer working as per the DDO mapping but are now [..] View

DDO screen constantly freezing

11:19 pm, December 8, 2017 Home computer is Win10, recent (2 year old) ATI video card, 16GB system RAM. The two issues I'm seeing now is that: 1- I will log in with a red connection button about 30% of the time and have to [..] View

Random Freezes / lock ups

11:19 am, December 8, 2017 So whilst playing the game I get random freezes of anywhere between 2-8secs. This happens mainly on entering new areas, or whenever im below 30% health and there are enemies around :D Joke, its comp [..] View

game crashing

11:19 am, December 7, 2017 ok so i just got windows 10 and a new system in general. i have a geforce 770 video card. anyways ddo keeps crashing talking about directx 10 not working. So ive installed the newest drivers and still [..] View

Constant crashes since Ravenloft (not in new content)

11:19 pm, December 6, 2017 So finally downloaded all the update, and TR'd my fighter to warlock. Played for a couple of hours on the starting island, but crashed when entering a dungeon (Game froze, and became unresponsive, ev [..] View

Need bigger toolbars

11:19 pm, December 6, 2017 Before the last update, I used to have bigger toolbars. Now, I can not get them on my laptop. My computer runs 3d games and has 3d video card 1 or 2 gb with 16 gigs of ram for memory. I would like [..] View

Ravenloft Crashing

11:19 pm, December 6, 2017 So along with most of the community, I was waiting eagerly for the new expansion to come out.. and Weds updating the client. So logged in, jumped onto my level 30 farm character and after spending so [..] View

freezing 4-10 seconds since last patch

11:19 pm, November 28, 2017 Can we get an update on this? My wife and I will be doing a quest and randomly as soon as someone cast a spell or uses a skill we will freeze up for atleast 3-6 seconds. As characters that need to b [..] View

Connection drops with Alt-Tab

11:19 pm, November 23, 2017 This has been happening for about a week: If I press Alt-Tab to switch to a different program, DDO client loses connection. It never was an issue before. I am on Windows 10. I may be wrong, but I th [..] View

Game Crashes

11:19 pm, November 19, 2017 Hello, last night I was playing without any issues and today after I went turning on the pc to play more, the game keeps crashing after the server selection. I've win 7 64b, dxdiag says ver 11 Now I [..] View

DDO Store not working at all

11:19 pm, November 19, 2017 Hello, I've submitted a ticket a couple of days ago, but there was no reply so I'd like to try here. I have returned to the game after over a year of absence and DDO store is not working at all. Or r [..] View

Windows 10 with directx 12 installed, can't change any vid settings or game crashes

11:19 pm, November 18, 2017 with an error about not finding directx 9. I'm running a Geoforce GTX 960m vid card on a Dell Inspiron with core i7. Any ideas? I've tried updating the video driver but it's current. Game will run, bu [..] View

Map reseting size on guild ship

11:19 am, November 18, 2017 Anyone know of a way to get my map to stay the same size after going to the guild air ship? It always goes back to minimum, smallest size but stays in the correct position based on the upper right co [..] View

Game crashing and shutting down computer

11:19 am, November 17, 2017 I just reloaded DDO onto my wife's computer and it keeps cashing and shutting down the whole laptop. Sometimes she can play a bit before the crash and other times she can't even get past the world se [..] View

Win 10 messing me up?

11:19 pm, November 15, 2017 Hi, I know it is Weds world resets, however, this seems different. I get the game to open, however once I choose my world I see the message getting in line to connect and the client just ends. I did a [..] View

Black Screen after Server selection

11:19 am, November 14, 2017 So I haven’t played DDO in close to two years, and felt like returning recently. I downloaded the game, logged in, chose my server and was excited to play. The problem is, after the game sta [..] View

Strange UI issues

11:19 am, November 11, 2017 Hi SSG / others, Since about 3 weeks ago I've been having weird issues with my UI. Specifically: - When I load in I can run around just fine and see other characters move but chat doesn't load, and [..] View

Windows 10, Version 1709 feature update

11:19 am, November 8, 2017 So I have installed this update for a second time, with about 2 months between each attempt. As a result DDO will no longer properly launch within Steam a few hours after the update goes in. Last ti [..] View

weird USB headphone issue just started a few months ago

11:19 pm, November 3, 2017 This is on my laptop. I start out just fine able to hear game sounds and do voice chat through my USB headphone. After a random amount of time the sound stops coming through the headphones. The clie [..] View

old browsers and ddostore

11:19 am, November 2, 2017 Is there a way to change the default browser that ddo opens for the store? Since u moved the ingame store to browser only...as it is now i cannot access the store at all, when i try old IE opens and i [..] View

FPS Stuttering

11:19 pm, November 1, 2017 I've been experiencing quite a lot of FPS issues since I've started playing again in the past 2 weeks. Using a Nvidia GTX 970, I was getting around 40 FPS max, on low graphic settings, but a consisten [..] View

tring to Download....

11:19 pm, October 29, 2017 i have been trying to download the game frome the DDO website for a hour now. it keeps saying update error occured. i have reset modem. restarted the client (10 times) re started my pc. everything kee [..] View

Client stopped booting up.

12:19 am, October 26, 2017 This morning I've been trying to launch DDO and I've been getting this message: "Internal Error, please contact customer support." No Error code or anything. Can the psychics at DDO custom [..] View

Installed DDO through Steam on Windows 10

12:19 am, October 25, 2017 Alright well I sent an email a few days ago to the help and I've yet to receive a response from the official help team so I figure forums are usually full of people who know their stuff, so why not as [..] View

original post in General Discussion area

12:19 am, October 22, 2017 I postd in GENERAL DISCUSSION under - "stuck on Launcher Box"....have tried restarting Launcher Box multiple times and it continues to hang on "overall check product - 44%"....I ju [..] View

403 - Forbidden

12:19 am, October 20, 2017 Hello everyone, first of all, sry about the english. Well i'm from cannith, i play the game on my computer, a good one in fact, i work as a video editor. Anyway, today i was going to log on cannith t [..] View

QtGui4.dll is either not designed to run on Windows or it contains an error.

12:19 pm, October 18, 2017 Hi! This is the second time this month I have received an error post-patching the DDO client. I don't recall the first one, but it occurred after the Hotfix requiring me to reinstall DDO. Now, after t [..] View

Error Message

12:19 am, October 18, 2017 Hi Just tried to open the DDO launcher and keep getting the message Internal Error, Please contact customer support. All working yesterday when I was last on Any ideas or anyone know the customer [..] View

How to save video settings??

12:19 pm, October 14, 2017 Hello, For some reason, every time I start the game I get the DX11 prompt then I have to reset my video settings and it is starting to get really old. I have found a few suggestions here and there a [..] View

Bad Image

12:19 am, October 8, 2017 I been playing the game just fine on same computer for years.. then all of a sudden the game no longer works When i click on my icon I get this errorhttps://imgur.com/a/cxRRi I deleted the game and [..] View

DDO Store not loading In game.

12:19 am, October 6, 2017 Hey everyone, I need some help. I've just recently decided to come back to the game, and haven't been able to get the DDO store to open at all in game. When it opens all I get is a blank black page. I [..] View

U36 Patch 2 graphical changes?

12:19 pm, October 3, 2017 I read through the release notes for U36P2 and there was no mention of any changes to the game graphic settings, but clearly they made some changes. Changes which, unfortunately, have damaged my exper [..] View

Losing connection?

12:19 am, October 3, 2017 So, I just downloaded this game and I'm trying to create my character. But I can only ever get as far as picking out feats before the game automatically closes saying something about a lost connection [..] View

4K display issue

12:19 am, October 3, 2017 I have a 4K display for my computer. Prior to Update 36 Patch 2 the highest resolution one could set the game to using the in-game options was 1920x1080. It worked fine that way. Since the patch on Se [..] View

Game keeps taking up resources until they max out the computer and it freezes.

12:19 pm, October 2, 2017 The computer is an Alienware M17x r3, iirc. The computer loads up the client, and my friend plays for about an hour and a half, all the while the client is slowly beginning to max out processor and th [..] View

Game crash after server select

12:19 am, September 29, 2017 I know I have seen a bunch of threads on this already and have probably read through most pertaining to the last two years, tried just about everything so far, but the game still crashes after I selec [..] View

U36 Patch 2 caused shrinking UI elements

12:19 am, September 29, 2017 This Wednesday, minutes before the server was brought down for the patch, I logged on to check auctions and such. Everything was normal. Later in the day I downloaded the update and logged in. Initial [..] View

game not responding after u36

12:19 am, September 28, 2017 i opened the launcher and it did good, after 100% the login bar appeared and i tried to log. After this the game start to launch but become "not responding" forever. Also tried using the DDO [..] View

Can't go past the Launcher in Windows 10

12:19 am, September 22, 2017 Hello, as the title says I can't go past the Launcher screen. I've just acquired a new laptop, an HP Envy m6-aq105dx (hardware listed further down), downloaded and installed the game from the official [..] View

Sound "crashes" a few seconds after the game launch

12:19 am, September 11, 2017 Hey, Last time I played was around a month ago, everything was fine. I took a little break, and now, when I log in, the sound works for a few seconds while I'm in the character selection screen, the [..] View

My Mouse Won't Click on Delete, Create or Options on the Main Menu

12:19 am, September 10, 2017 I have wanted to create a new character and delete my old one, but I couldn't click on delete or create. I then went to click on options to see if I could fix it, but I couldn't click on that either. [..] View

why is the launcher asking me to luanch from steam

12:19 pm, September 8, 2017 tryed to log into game today and i get as far as the select worlds screen click on world and crashes, i get an error "error reading application id. Please either write to steam_appid.txt or use [..] View

Game is not starting

12:19 am, September 8, 2017 I have not played for quite a while. I decided to log in the game to check how it is after a couple months without logging. But now my client doesn't want to start. After the launcher processes are do [..] View

Seeking Advice for New Graphics Card

12:19 am, August 31, 2017 Good Morning~ My graphics card is not optimal for gaming, and I'd like to upgrade it without making any expensive mistakes! I'm aware it has to be compatible with other parts of my system in certain [..] View

Keys not working

12:19 am, August 30, 2017 I recently just purchased a Dell Inspiron 15 7000 Gaming Laptop and im having issues with the keys not registering when I push them and I only get this on DDO. I play Secret Worlds Legends and have no [..] View

error logging in! error creating ssl context ()

12:19 am, August 19, 2017 I saw there was a really old thread asking about my exact problem but the one reply did not help so I am hoping someone else might have some thoughts. My laptop recently died a terrible ***** and so I [..] View

dndclient crash; Game not loading

12:19 am, August 19, 2017 Hello all, I'm looking for some assistance on a recent problem. The issue started at the last server downtime and I can't seem to be able to log into the game. I can run dndclient normally, log into [..] View

DDO Store Locks up Computer

12:19 am, August 14, 2017 Not sure what the devs did in the last update, but since then every time I click on "yes" to open the DDO store in an external browser it locks up my computer and I am forced to reboot my co [..] View

ddo dont start after i set up the world to lauch - help

12:19 am, August 6, 2017 Hi. Since last week i cant enter the game. everything goes normal until i put the password and set up the world , when i press play (and normally the ddo screen shows up) i get a black screen like is [..] View

Blue Screen error when trying to run DDO

12:19 pm, August 2, 2017 Hi, I recently reinstalled Dungeons and Dragons Online (had not played since circa 2015 or earlier), and am running into an error. After patching, the launcher loads correctly and I select the serve [..] View

Laptop specs

12:19 am, July 30, 2017 My work are sending me away to work from hotels for a few weeks and I'm thinking about getting a cheap laptop so I can still get my DDO fix. I was hoping someone could tell me if this machine would d [..] View

wont launch after Windows 10 update

12:19 pm, July 22, 2017 Been playing for months on Windows 10. I launch directly (not through steam). I know windows pushed an update on me last night, maybe it was the 'creators update', but not sure. Now, can't launch, [..] View

DirectX3d failed to Initialize

12:19 am, July 22, 2017 I'm getting this message fairly often - not sure if it was due to a game update or a Windows 10 update. There are actually 3 pop up messages. That's the first one. The game truncates after clicking [..] View

Launcher wont Start

12:19 pm, July 21, 2017 windows 10 pc fully updated allows me to select my server it closes the launcher and acts as tho the game is about to launch but nothing happens. I deleted the game and re installed it and same issue [..] View

this is odd experience

12:19 am, July 16, 2017 so last night July 14, 2017 I played DDO and then went to bed....I get up this morning, did some house chores & breakfast and start my Computer....everything is oky-doky and I click my DDO Ico [..] View

Downloading "XX Loading Screen X" takes too long

12:19 pm, July 15, 2017 Since U36 the launcher takes very long in the part Downloading "XX Loading Screen X" (ten screens per language). Any idea about how to minimize that? For instance, only downloading the scree [..] View

cannot patch file dndclient.exe error 5 access is denied

12:19 pm, July 15, 2017 Since the last patch the launcher looks in the update server and then brings up the above error message box, when click OK it then goes back to server and repeats. I use Win 10 and have i7-4820k CPU [..] View

Can't download ddo live.exe, keeps getting interrupted, any help?

12:19 am, July 15, 2017 Hi, the story Yesterday tried to patch u36 Got errors patching, at the 44% point Tried to restart patch several times, Seemed to continue, To a point where it asked to modify hard drive by turbin [..] View

No items in DDO store

12:19 pm, July 10, 2017 specifically, no items in my adventure packs section, everything else in the store shows up fine. I've tried different browsers it doesn't work. Did some research, it seems to be an account thing? I c [..] View

Sound and video sync issues

12:19 am, June 24, 2017 For about a week my sound has been running about 3 seconds behin the video. It's extremely confusing and makes it difficult to play. My own footsteps sound like someone sneaking up on me. Am I the o [..] View

Launcher error

12:19 am, June 17, 2017 The past few days, whenever I try to start DDO on my laptop I get a popup saying TurbineLauncher.exe - System Error The code execution cannot proceed because MSVCP100.dll was not found. Reinstalli [..] View

Game does not open after connecting to the server

12:19 am, June 3, 2017 After logging and connecting to the server the window of the game does not open. The last change in the computer is that Windows 10 updated to Creator. I have already tried to disable the game bar, bu [..] View

Cant connect to game or ddo.com

12:19 pm, May 28, 2017 I am accessing this forum through a free proxy server. A few days ago I could no longer log in game or access anything related to ddo. I tried a number of things and I think it has to do with a host [..] View

Lost client sound

12:19 pm, May 26, 2017 No particularly trigger for this that I can recall, but DDO client game sound has gone missing. I've checked the audio tab in the options menu and everything there is how I remember it. I fiddled wit [..] View

change language when using steam lcient for ddo

12:19 am, May 13, 2017 Hi all, a guildie of mine plays ddo via steam and she likes to play in english but some month back, as she was playing the game via the launcher she tried out another language. And although she says [..] View

Latency of 1800+ for last 2 days.

12:19 am, May 12, 2017 Hi, DDO is currently unplayable for me. Last two days I have been getting Latency (little yellow box) of 1800+ every 2 - 10 seconds. Checked with OOKLA, and BT broardband speed and that all seems f [..] View

Annoying micro stutters after patch update!!!

12:19 pm, May 6, 2017 Since the last update, the game is for now almost unplayable!!! :mad: I was trying to do the slayers at Orchard of the Macabre and when there are more than 5 mobs attacking me the game goes very very [..] View

"Timed" crashes

12:19 am, May 4, 2017 im having this sort of timed game crashes and i cant figure out why. they happen around 5 min after i log my toon. this crashes started happening around 2 weeks ago when all my settings went default. [..] View

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