D&D Online

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11:19 am, February 10, 2018

Black Screen Frozen Cursor

I've been having problems now for a few months that I've never had before and I've been playing DDO on and off since 2006.

The issue is this: when I select my server and hit play, the game opens, but it's just a black screen with a frozen mouse. My whole PC locks up. I can't alt+tab or do anything. Even hitting caps lock or num lock on the keyboard does not work. I can't control alt delete or do anything so I'm left with hard resetting the PC by holding in the power button.

The freezing with the black screen has been occurring much more frequently over the past few weeks. Maybe it happened twice a month in Nov/Dec of last year. This year it is almost daily, almost every time I start DDO it freezes, unless I delete the UserPreferences.ini file.

I've tried what's listed in the Common Technical Issues/Questions FAQ page. That didn't work. I reinstalled vcredist_x86.exe, that hasn't helped. I also installed some old DX9 file I found searching on this forum. That hasn't helped either.

Deleting the UserPreferences.ini file from Documents/Dungeons and Dragons Online before I start the launcher is the only thing that seems to work. But when I do this I lose all my graphics settings and have to reset them all before I play, which is annoying to say the least. (It forces me to relaunch the game for the settings to take effect, and it always launches successfully from what I recall.)

If anyone else is having this issue or knows how to fix it, please let me know!

My PC is running Windows 10 64-bit. Intel i7-6700, AMD 7850 with the latest drivers. DDO installed on my main hard drive which is an SSD.



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