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12:19 am, June 17, 2016
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Upcoming Change to In-Game Mail

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Hello! We're writing today to give you a heads-up on a change to the in-game mail system that will improve game performance.

We've been tackling cases of "stacking enhancements", optimizing things at the data center, and eliminating other causes of decreased game performance (lag) in recent months. We’ve discovered a significant performance issue caused by the in-game mail system when inboxes get too large. We know some of you have been using in-game mail to store stuff long-term, and that would be fine if it wasn't causing problems for everyone, but unfortunately it is, so we're taking steps in an upcoming patch to address it.

We will soon be implementing a mailbox limit of 50 mails. This will be done in a patch tentatively set for next week. This limit includes mail sent by the auction house. Once the limit is reached, you will no longer receive mail from other players, or be able to bid/post in the auction houses. You will still receive mail from the auction house if you have existing auctions that you cancel, or have expired. We are not automatically deleting your mail at this time, but will be reaching out to some folks who have exceptionally large inboxes in the coming days.

If you have a lot of stuff in your inbox, now is the time to clean it out! We realize that some of you have cleanup to do, so we want to give you a heads up that this is being done. If we need to automatically delete large inboxes in the future, we will give you enough heads-up to allow you to get your stuff out, but at this time we're just implementing the limit, reaching out to folks with the largest inboxes, and urging everyone to clean up their inboxes if they have more than 50 mails.

TL;DR:

- We're implementing a 50-mail inbox limit in an upcoming patch next week.
- Your current mail will not be deleted. If we need to delete your mail in the future, we'll give you time to get your stuff.
- You won't be able to use the auction houses if you have more than 50 mails.
- You can't receive mail if you have more than 50 mails.
- This is being done to improve game performance, aka, improve lag.

As always, we want to remind people that there is no singular cause of lag, so while this will improve things, it won't end all lag forever. We continue to work to identify causes of lag and squash them. Thanks!

References



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