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Returned player from long ago, very confused

11:19 pm, January 19, 2018 So I wanted to come back and check things out again, but I am very confused how to get started: 1) I have a lvl 20 dwarf cleric, a level 16 WF Wiz 14, Rog 2, and a low level drow twf paladin App [..] View

DDO Store not working at all

11:19 pm, November 19, 2017 Hello, I've submitted a ticket a couple of days ago, but there was no reply so I'd like to try here. I have returned to the game after over a year of absence and DDO store is not working at all. Or r [..] View

Strange UI issues

11:19 am, November 11, 2017 Hi SSG / others, Since about 3 weeks ago I've been having weird issues with my UI. Specifically: - When I load in I can run around just fine and see other characters move but chat doesn't load, and [..] View

Shadowfell CE and Legendary Upgrades...

11:19 am, October 21, 2017 According to the Shadowfell CE we are issued a claim ticket, which says: "The first character on your account using this receives a Greater Epic Tome of Learning. Each character on your account [..] View

Bad Image

11:19 pm, October 7, 2017 I been playing the game just fine on same computer for years.. then all of a sudden the game no longer works When i click on my icon I get this errorhttps://imgur.com/a/cxRRi I deleted the game and [..] View

Community Rules Update

11:19 pm, August 30, 2017 One of the things that has been a long-term project of mine is to update the Community Guidelines to better reflect the needs of Standing Stone Games, to more accurately describe the rules as we apply [..] View

my ui is making me double click to activate items/actions and game eventually freezes

11:19 pm, April 24, 2017 After getting Win10 creators update my game is nearly unplayable. I now am having a problem where it is stitching and makes me double click to activate some things. The problem starts out minor, the [..] View

Stuck On Loading Screen For One Toon

11:19 am, April 16, 2017 about once a week, one of my toons (can be any one of them) simply will not load. I can load any of my toons except the one that gets 'stuck'. Said toon stays stuck on the loading screen for several [..] View

Recent Paypal Issue Resolution

11:19 pm, March 24, 2017 We have been working to correct a code issue that has been causing problems for players who made purchases with PayPal, and work to correct the issue has now been completed. Players can now use PayPal [..] View

All Worlds have been down for days...

11:19 am, March 4, 2017 Well, at least according to my launcher, every single world has been down every time I've checked over the past 4 days. Each check more than 3 hours apart and only ONE of the checks actually had notic [..] View

Failure to queue for server Error 0x80004005

11:19 pm, January 30, 2017 I have received this message since the last patch or approx. 24th. I have reloaded the game multiple times, reboot router, dns flushed, etc... any suggestions. I have opened a ticket without response [..] View

Totally Negligent Ticket System/Customer Service: Log In Issues Completely Ignored

11:19 pm, January 23, 2017 So it's come to this. The so-called "ticket system" is a complete joke. Be warned that Turbine completely abandoned this game back when they discontinued phone support and so far it doesn' [..] View

New Player - Issue with DDO Store + Amazon Payments

11:19 pm, January 22, 2017 Hello, Not getting any response other than the auto-reply from Turbine Customer Service. 2 tickets, 7 days from the first one now. I have an Amazon account. Checked that I can login via Amazon Paym [..] View

Character is already in the world

11:19 pm, December 1, 2016 When I try to log into one of my toons, I keep getting the "character is already in the world" error messages. I have had a ticket open in game for over 2 hours. Is this something they can [..] View

Toon Can't Log In. Help!

11:19 pm, November 17, 2016 Hey all I submitted a ticket, but wanna see if there is a "Quick fix" for me. On my server I have 9 toons total, and I can log into all of them except for my off-main. When I try logging in [..] View

how to get Menace of the Underdark with paysafecard

11:19 pm, October 21, 2016 hi guys, i´m a new player at the game (just a month) and i like it a lot so i decided to buy some packs. I asked people and told me to buy giants holds and vale of twilight. So i did. Later [..] View

This character is already in the world

11:19 pm, September 19, 2016 So this happened during the weekend when I tried to ETR.. 1) Trigger ETR 2) Logout and click ETR in character menu 3) Stuck on screen for ~10-20 minutes, **** process 4) Cannot log in anymore, receivi [..] View

Reinstatement of VIP access.

11:19 pm, July 25, 2016 I have recently returned to game after a few month hiatus and went to turn on vip only to find that there is no longer a way to do so. The guide to do so takes me to a page that has no option of any [..] View

Crashing...OFTEN

11:19 pm, July 3, 2016 So...starting a few days ago, I have started crashing in between instances or while entering a quest. Computer is clean and tight, Internet connection is solid. Thought it may have been a potential is [..] View

Launcher closes but game doesnt start

11:19 pm, May 13, 2016 Please excuse me, im a little bit frustrated right now and it is getting late for me, i will try to give as much informations as i can till i have to go to sleep because of late hours here in EU (need [..] View

new character cannot log into harbor, 10 others on same account can

11:19 pm, March 25, 2016 I made a new character the other day using the level 7 veteran and head into the harbor after getting all my new gear, grab the green ingredients bag and run down to baudry to grab the red, game crash [..] View

Port Forwarding update and changes - Important

11:19 pm, March 8, 2016 After today's maintenance to relocate DDO to the new data center, the game will be using more ports with which to connect and communicate. If you previously setup port forwarding (or port triggering) [..] View

Reinstall

11:19 pm, March 5, 2016 I'm getting failures to reinstall the client repeatedly. It stops at 33 percent and says server connection timed out. I tried the no proxy thing, uninstalled/reinstalled, etc. Put in a ticket, no res [..] View

Crashing DDO client after login and server/world selection

11:19 pm, February 2, 2016 Hi everyone, Maybe has a solution for this, but each time I login, choose a server/world, and actually the world should start to load, my system (Windows 7 now Win 10) just freezes and nothing can be [..] View

Help! broken character?

11:19 am, January 7, 2016 Hey folks, maybe you all can help. I have a character in the game and have spent 6 action points on enhancements. I had 2 more but when I spoke to my proper trainer, he says I have no points. I eve [..] View

Not sure what I need to buy

11:19 am, January 4, 2016 Hello, I have a fairly old account, and haven't played in a long time. I think since just about before the underdark was about to release. I came back this evening and bought the 3 packs on steam (sta [..] View

DDO stole my points

11:19 pm, December 18, 2015 Right after the new release, I purchased 5 exp elixir pots. Then after the "fix" the elixir pots and my points were gone. I submitted a ticket, but its been over 4 hours, and not a peep ou [..] View

I downloaded the game; but the launcher keeps crashing!

11:19 pm, November 29, 2015 This is frustrating! I downloaded DDO, and ended up uninstalling it and reinstalling it because the launcher keeps crashing. I get a prompt asking if Turbine can make changes to my PC, I click yes and [..] View

I have cancelled my sub.

11:19 am, October 27, 2015 I will activate it again when I can play again. I submitted a ticket Friday, and as of yet have gotten no response.https://www.ddo.com/forums/showthrea...-game-starting The above thread has most of [..] View

Help please.

11:19 pm, October 24, 2015 So I lr'd my bladeforged pally, now when I do my enhancement points in Sacred def. , instead of the ones that I invested in, I get +10 to prr and 50% threat generation when I hover over the icon after [..] View

All Worlds 'Closed'

11:19 am, October 8, 2015 Evening all, I have been following various steps in the support FAQs and even submitted a ticket, but figured I would also try a post here. I am a returning player, using my account from 5 months ago [..] View

I can't even submit a ticket?

11:19 am, October 5, 2015 Frankly this is ridiculous. I've tried multiple times to submit a trouble ticket to support.turbine.com and I never receive a confirmation email, or any response to my issue. (This thread: https://www [..] View

Your character is still being saved - KHYBER

11:19 pm, September 27, 2015 Last night, on Khyber, my character, Stormraiser froze up on the airship while being afk for a bit. Today, when I try to login, I receive the following message "Your character is still being save [..] View

please tell me there is a faster way to get an activaion key

11:19 pm, September 22, 2015 So I joined Turbine back on 2012 and play lord of the rings online, I did download DDO around the same time as well, but for some reason I could load lord of the rings but not DDO. don't know why jus [..] View

PLEASE HELP! - Can't log in, and have tried everything... :-(

11:19 pm, June 19, 2015 Greetings all, I'm having a slight dilemma since the latest patch. I recently came back to the game after a short hiatus, and have been enjoying my time back for the last two weeks. However, since [..] View

+20 HoW, cant LR into monk? Why

11:19 am, June 16, 2015 I used a +20 heart of wood to LR from a sorc into a monk. Went to character creation, can be ANYTHIng except monk or Pally??? My only thought is maybe it is an alignment thing cause I am currently Tr [..] View

Unable to create new accounts

11:19 am, June 10, 2015 A couple of my friends tried to create accounts for DDO last night. Clicking on the "Play Free Now" link (https://trial.turbine.com/ab/ddo/) at the top of this web page has been giving the f [..] View

bug with hires

11:19 am, May 20, 2015 sorry for posting this here but I couldn't find a thread to post bugs and everytime I submit a ticket they reply with wanting me to download something. anyhow, me and everybody I have talked to have h [..] View

Epic Destinies / Twists of Fate

11:19 am, May 9, 2015 Beware, wall of text incoming. It is a confusing and complex subject and I don't think being more terse will help me communicate my questions accurately. I recently hit L20 and got to pick an Epic D [..] View

Question about Normal/Hard/Elite weapons

11:19 pm, May 4, 2015 Hi, I just finished up the Weloon Prison quest series (all 5 quests on "hard") but when I went to claim my final reward all of the item options are the "Normal" variations. Shouldn [..] View

need help with graphics settings. no brightness or contrast control

11:19 pm, May 2, 2015 I am running windows 8.1 on an NVIDIA GEFORCE 860M. Since update 25 i have been unable to adjust contrast, brightness or gamma in full screen. I can move the slider but it has no effect. The pictur [..] View

Launcher closes after server selection on Win 7

11:19 am, March 25, 2015 Win 7 64 bit, newly downloaded client (not the play-as-you-download kind; the wait-and-wait-and-wait-then-play kind). This worked last Thursday; then I upgraded to 8GB and an SSD. I've tried reinsta [..] View

Stuck on loading screen...Please help!

11:19 pm, March 4, 2015 I need help. I run Windows 7 64 bit. I have a great cable connection and my PC is hard wired directly to my router which is a new Linksys. Here is my problem... I start the DDO launcher. Enter my [..] View

Unable to play or log in due to a ssd error

11:19 am, February 28, 2015 I can not log in on live or preview client keep getting this error about ssl context. every ticket i submit i get this message to contact account management. I am running on a hp pavilion a630n with [..] View

Mimic Bait Price Change

11:19 pm, February 27, 2015 Greetings! We are reducing the price on the Mimic Bait - the original price point for the item was based around behavior that the mimic's aren't actually doing. Therefor we will be adjusting the price [..] View

Help w/Difficulty: Hard too easy, Elite too hard.

11:19 pm, December 16, 2014 Hi, first time post and new player here. I play with a group of friends that all signed up about a month ago. My general concern is in the title, any suggestions? Here is a breakdown of how things pla [..] View

Crash in last room of Misery Peak

11:19 am, November 25, 2014 Hi everyone, My game crashes every time in the last room of Misery's Peak. It seems to coincide with the boss monster spawn, but happens so fast I am unsure. The message inside VS 2013 is an unhand [..] View

cannot load onto patch server

11:19 am, October 15, 2014 I just purchased a new computer, mainly for this game as I have been a long time player. I downloaded ddo and logged into my acct for a while. I then installed a new anti-virus and could not log on af [..] View

Can't find file 'English' - Game error 202

11:19 am, October 1, 2014 I got a new computer, installed DDO on it, and whoops! The game can't seem to find the English language pack on my computer? That's what the tech support blurb seems to say about it anyway. I double a [..] View

Adding DDO to a Turbine account. Advice please

11:19 am, September 27, 2014 Hi, Does anyone know how long support takes to reply to a ticket please? I've sent them a message to so I can add DDO to my Turbine account but I've not yet has a reply. Is it possible that someone f [..] View

Connection to the sever has been lost.

11:19 pm, September 16, 2014 i have not played in about 2 in a half months and i had no problem with the game, the last three days now i have been dealing with "Connection to the sever has been lost" and game disconnect [..] View

SSSl protocol error when i try to use help/submit a ticket.

11:19 am, September 3, 2014 Pretty much as the title states. I'm trying to contact an GM as advised by customer service to deal with a character issue. I'm a premium player and have submitted help tickets with good results i [..] View

Error Logging in! Connection closed or greyed out 'login' button - Solved(?)

11:19 pm, July 28, 2014 Hello all, if any of you have encountered the issue in the subject "Failed to launch client: Error logging in! Connection closed" error or simply a grayed out "Login" button that n [..] View

Can't start a new character properly due to massive bug/error

11:19 pm, July 14, 2014 I just submitted a ticket with this as the description of the problem: Quote: I just started a new character on a new world, named "______ _____", and was hoping to be able [..] View

Ticket bound to character?

11:19 am, July 7, 2014 The shadowfell epic exp tome ticket is bound to to the first characterof each server, but opening it says that the tome is also bound to the character. Why is it this way? Why can't I put the tome in [..] View

Your character is still being saved

7:21 am, July 1, 2014 I am unable to log into my character. He is currently level 8. I was interacting with the House K bank and putting beholder optic nerves from reincarnation cache into inventory and I got a 'Bank Fai [..] View

Forums

Ticket bound to character?

Dec 31, 2014, 10:02 am The shadowfell epic exp tome ticket is bound to to the first characterof each server, but opening it says that the tome is also bound to the character. Why is it this way? Why can't I put the tome in [..] View

SSSl protocol error when i try to use help/submit a ticket.

Nov 29, 2014, 6:21 am Pretty much as the title states. I'm trying to contact an GM as advised by customer service to deal with a character issue. I'm a premium player and have submitted help tickets with good results i[..] View

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