D&D Online

DUNGEONS & DRAGONS™ Online Fan Site + Discussions

Category : Technical Assistance

I cannot hear party member's voice

11:19 am, January 19, 2018 I cannot hear party member's voice. I can hear all other in game sounds, music, dm, sound effects, etc. Others can hear me. I cannot hear them. See them light up. Went through Audio Options, tweaki [..] View

In Game Store and Help Windows broken

11:19 am, January 12, 2018 I'm playing from China so I'm going to guess something was changed recently and now requires a service from google or googleapis for the store and help windows to work. They stopped working for me ab [..] View

Will this graphic card work?

11:19 am, January 12, 2018 I have an AMD 7800 a10, 12g RAM, windows 8, but it's integrated graphics and keeps crashing after a few minutes when I get into the game. Ddo is the only game I play, so will the geforce GT 710 allow [..] View

could not initialize direct3d and Direct X 9 grayed out.

11:19 pm, January 11, 2018 I just ran into this issue on a brand new build. I upgraded my system and installed windows 10 pro fresh. Did all the updates then installed DDO. It wouldn't let me make any changes to the graphics wi [..] View

Random Loading Screen hangups

11:19 pm, January 8, 2018 It started yesterday for me.. I tried to zone into bank in The Market.. I get loading screen , zero bar progress. I let it wait a few minutes.. nothing.. It never even starts.. I closed out game [..] View

Stuck on loading screen in Gianthold.

11:19 am, January 7, 2018 Hello. While I am teleporting my player out of Gianthold to the marketplace, using the npc Vanyel, I get stuck on a loading screen that does not go away. I have had to reboot the game over 5 times so [..] View

DDO dependancies

11:19 pm, December 31, 2017 I have seen lots of issues about the game not working after reinstalling or patching. I have had the issue myself at times. And one thing I have had to do just about every time is reinstall the game [..] View

Windows 10 settings for game never save

11:19 am, December 30, 2017 so I got a friend in guild who upgraded to a new PC and he installed the game sets his settings and every time he opens the game every setting is back to default. I tried getting hum to run the game a [..] View

Is this the game, or my connection?

11:19 am, December 21, 2017 I've been having a problem for about two months now where my connection seems to freeze in game, but only for uploaded information. I can see everything moving around me, I can get damaged, on my cle [..] View

Ramdom Crashing Windows 10

11:19 pm, December 19, 2017 Hello all, I hope you can help me with this. I reinstalled windows 10 and come back to ddo recently, but I can t really play because I have ramdom crashes. Sometimes I can play a couple of hours with [..] View

Stuck on Loading Screen

11:19 pm, December 15, 2017 It only started today. I've been playing DDO for the past week and it's been pretty stable (outside of the random 2-3 sec lock ups every once and awhile, but that's another topic). Last night I was do [..] View

F1-F12 Function keys are not selecting properly

11:19 am, December 12, 2017 This is a recent bug for me - the game and my system have been working perfectly for 10 years. What is happening now is that my Function keys are no longer working as per the DDO mapping but are now [..] View

DDO screen constantly freezing

11:19 pm, December 8, 2017 Home computer is Win10, recent (2 year old) ATI video card, 16GB system RAM. The two issues I'm seeing now is that: 1- I will log in with a red connection button about 30% of the time and have to [..] View

Random Freezes / lock ups

11:19 am, December 8, 2017 So whilst playing the game I get random freezes of anywhere between 2-8secs. This happens mainly on entering new areas, or whenever im below 30% health and there are enemies around :D Joke, its comp [..] View

game crashing

11:19 am, December 7, 2017 ok so i just got windows 10 and a new system in general. i have a geforce 770 video card. anyways ddo keeps crashing talking about directx 10 not working. So ive installed the newest drivers and still [..] View

Constant crashes since Ravenloft (not in new content)

11:19 pm, December 6, 2017 So finally downloaded all the update, and TR'd my fighter to warlock. Played for a couple of hours on the starting island, but crashed when entering a dungeon (Game froze, and became unresponsive, ev [..] View

Ravenloft Crashing

11:19 pm, December 6, 2017 So along with most of the community, I was waiting eagerly for the new expansion to come out.. and Weds updating the client. So logged in, jumped onto my level 30 farm character and after spending so [..] View

Need bigger toolbars

11:19 pm, December 6, 2017 Before the last update, I used to have bigger toolbars. Now, I can not get them on my laptop. My computer runs 3d games and has 3d video card 1 or 2 gb with 16 gigs of ram for memory. I would like [..] View

freezing 4-10 seconds since last patch

11:19 pm, November 28, 2017 Can we get an update on this? My wife and I will be doing a quest and randomly as soon as someone cast a spell or uses a skill we will freeze up for atleast 3-6 seconds. As characters that need to b [..] View

Connection drops with Alt-Tab

11:19 pm, November 23, 2017 This has been happening for about a week: If I press Alt-Tab to switch to a different program, DDO client loses connection. It never was an issue before. I am on Windows 10. I may be wrong, but I th [..] View

Game Crashes

11:19 pm, November 19, 2017 Hello, last night I was playing without any issues and today after I went turning on the pc to play more, the game keeps crashing after the server selection. I've win 7 64b, dxdiag says ver 11 Now I [..] View

DDO Store not working at all

11:19 pm, November 19, 2017 Hello, I've submitted a ticket a couple of days ago, but there was no reply so I'd like to try here. I have returned to the game after over a year of absence and DDO store is not working at all. Or r [..] View

Windows 10 with directx 12 installed, can't change any vid settings or game crashes

11:19 pm, November 18, 2017 with an error about not finding directx 9. I'm running a Geoforce GTX 960m vid card on a Dell Inspiron with core i7. Any ideas? I've tried updating the video driver but it's current. Game will run, bu [..] View

Map reseting size on guild ship

11:19 am, November 18, 2017 Anyone know of a way to get my map to stay the same size after going to the guild air ship? It always goes back to minimum, smallest size but stays in the correct position based on the upper right co [..] View

Game crashing and shutting down computer

11:19 am, November 17, 2017 I just reloaded DDO onto my wife's computer and it keeps cashing and shutting down the whole laptop. Sometimes she can play a bit before the crash and other times she can't even get past the world se [..] View

Win 10 messing me up?

11:19 pm, November 15, 2017 Hi, I know it is Weds world resets, however, this seems different. I get the game to open, however once I choose my world I see the message getting in line to connect and the client just ends. I did a [..] View

Black Screen after Server selection

11:19 am, November 14, 2017 So I haven’t played DDO in close to two years, and felt like returning recently. I downloaded the game, logged in, chose my server and was excited to play. The problem is, after the game sta [..] View

Strange UI issues

11:19 am, November 11, 2017 Hi SSG / others, Since about 3 weeks ago I've been having weird issues with my UI. Specifically: - When I load in I can run around just fine and see other characters move but chat doesn't load, and [..] View

Windows 10, Version 1709 feature update

11:19 am, November 8, 2017 So I have installed this update for a second time, with about 2 months between each attempt. As a result DDO will no longer properly launch within Steam a few hours after the update goes in. Last ti [..] View

weird USB headphone issue just started a few months ago

11:19 pm, November 3, 2017 This is on my laptop. I start out just fine able to hear game sounds and do voice chat through my USB headphone. After a random amount of time the sound stops coming through the headphones. The clie [..] View

old browsers and ddostore

11:19 am, November 2, 2017 Is there a way to change the default browser that ddo opens for the store? Since u moved the ingame store to browser only...as it is now i cannot access the store at all, when i try old IE opens and i [..] View

FPS Stuttering

11:19 pm, November 1, 2017 I've been experiencing quite a lot of FPS issues since I've started playing again in the past 2 weeks. Using a Nvidia GTX 970, I was getting around 40 FPS max, on low graphic settings, but a consisten [..] View

tring to Download....

11:19 pm, October 29, 2017 i have been trying to download the game frome the DDO website for a hour now. it keeps saying update error occured. i have reset modem. restarted the client (10 times) re started my pc. everything kee [..] View

Client stopped booting up.

11:19 pm, October 25, 2017 This morning I've been trying to launch DDO and I've been getting this message: "Internal Error, please contact customer support." No Error code or anything. Can the psychics at DDO custom [..] View

Installed DDO through Steam on Windows 10

11:19 pm, October 24, 2017 Alright well I sent an email a few days ago to the help and I've yet to receive a response from the official help team so I figure forums are usually full of people who know their stuff, so why not as [..] View

original post in General Discussion area

11:19 pm, October 21, 2017 I postd in GENERAL DISCUSSION under - "stuck on Launcher Box"....have tried restarting Launcher Box multiple times and it continues to hang on "overall check product - 44%"....I ju [..] View

403 - Forbidden

11:19 pm, October 19, 2017 Hello everyone, first of all, sry about the english. Well i'm from cannith, i play the game on my computer, a good one in fact, i work as a video editor. Anyway, today i was going to log on cannith t [..] View

QtGui4.dll is either not designed to run on Windows or it contains an error.

11:19 am, October 18, 2017 Hi! This is the second time this month I have received an error post-patching the DDO client. I don't recall the first one, but it occurred after the Hotfix requiring me to reinstall DDO. Now, after t [..] View

Error Message

11:19 pm, October 17, 2017 Hi Just tried to open the DDO launcher and keep getting the message Internal Error, Please contact customer support. All working yesterday when I was last on Any ideas or anyone know the customer [..] View

How to save video settings??

11:19 am, October 14, 2017 Hello, For some reason, every time I start the game I get the DX11 prompt then I have to reset my video settings and it is starting to get really old. I have found a few suggestions here and there a [..] View

Bad Image

11:19 pm, October 7, 2017 I been playing the game just fine on same computer for years.. then all of a sudden the game no longer works When i click on my icon I get this errorhttps://imgur.com/a/cxRRi I deleted the game and [..] View

DDO Store not loading In game.

11:19 pm, October 5, 2017 Hey everyone, I need some help. I've just recently decided to come back to the game, and haven't been able to get the DDO store to open at all in game. When it opens all I get is a blank black page. I [..] View

U36 Patch 2 graphical changes?

11:19 am, October 3, 2017 I read through the release notes for U36P2 and there was no mention of any changes to the game graphic settings, but clearly they made some changes. Changes which, unfortunately, have damaged my exper [..] View

Losing connection?

11:19 pm, October 2, 2017 So, I just downloaded this game and I'm trying to create my character. But I can only ever get as far as picking out feats before the game automatically closes saying something about a lost connection [..] View

4K display issue

11:19 pm, October 2, 2017 I have a 4K display for my computer. Prior to Update 36 Patch 2 the highest resolution one could set the game to using the in-game options was 1920x1080. It worked fine that way. Since the patch on Se [..] View

Game keeps taking up resources until they max out the computer and it freezes.

11:19 am, October 2, 2017 The computer is an Alienware M17x r3, iirc. The computer loads up the client, and my friend plays for about an hour and a half, all the while the client is slowly beginning to max out processor and th [..] View

Game crash after server select

11:19 pm, September 28, 2017 I know I have seen a bunch of threads on this already and have probably read through most pertaining to the last two years, tried just about everything so far, but the game still crashes after I selec [..] View

U36 Patch 2 caused shrinking UI elements

11:19 pm, September 28, 2017 This Wednesday, minutes before the server was brought down for the patch, I logged on to check auctions and such. Everything was normal. Later in the day I downloaded the update and logged in. Initial [..] View

game not responding after u36

11:19 pm, September 27, 2017 i opened the launcher and it did good, after 100% the login bar appeared and i tried to log. After this the game start to launch but become "not responding" forever. Also tried using the DDO [..] View

Can't go past the Launcher in Windows 10

11:19 pm, September 21, 2017 Hello, as the title says I can't go past the Launcher screen. I've just acquired a new laptop, an HP Envy m6-aq105dx (hardware listed further down), downloaded and installed the game from the official [..] View

Sound "crashes" a few seconds after the game launch

11:19 pm, September 10, 2017 Hey, Last time I played was around a month ago, everything was fine. I took a little break, and now, when I log in, the sound works for a few seconds while I'm in the character selection screen, the [..] View

My Mouse Won't Click on Delete, Create or Options on the Main Menu

11:19 pm, September 9, 2017 I have wanted to create a new character and delete my old one, but I couldn't click on delete or create. I then went to click on options to see if I could fix it, but I couldn't click on that either. [..] View

why is the launcher asking me to luanch from steam

11:19 am, September 8, 2017 tryed to log into game today and i get as far as the select worlds screen click on world and crashes, i get an error "error reading application id. Please either write to steam_appid.txt or use [..] View

Game is not starting

11:19 pm, September 7, 2017 I have not played for quite a while. I decided to log in the game to check how it is after a couple months without logging. But now my client doesn't want to start. After the launcher processes are do [..] View

Seeking Advice for New Graphics Card

11:19 pm, August 30, 2017 Good Morning~ My graphics card is not optimal for gaming, and I'd like to upgrade it without making any expensive mistakes! I'm aware it has to be compatible with other parts of my system in certain [..] View

Keys not working

11:19 pm, August 29, 2017 I recently just purchased a Dell Inspiron 15 7000 Gaming Laptop and im having issues with the keys not registering when I push them and I only get this on DDO. I play Secret Worlds Legends and have no [..] View

error logging in! error creating ssl context ()

11:19 pm, August 18, 2017 I saw there was a really old thread asking about my exact problem but the one reply did not help so I am hoping someone else might have some thoughts. My laptop recently died a terrible ***** and so I [..] View

dndclient crash; Game not loading

11:19 pm, August 18, 2017 Hello all, I'm looking for some assistance on a recent problem. The issue started at the last server downtime and I can't seem to be able to log into the game. I can run dndclient normally, log into [..] View

DDO Store Locks up Computer

11:19 pm, August 13, 2017 Not sure what the devs did in the last update, but since then every time I click on "yes" to open the DDO store in an external browser it locks up my computer and I am forced to reboot my co [..] View

ddo dont start after i set up the world to lauch - help

11:19 pm, August 5, 2017 Hi. Since last week i cant enter the game. everything goes normal until i put the password and set up the world , when i press play (and normally the ddo screen shows up) i get a black screen like is [..] View

Blue Screen error when trying to run DDO

11:19 am, August 2, 2017 Hi, I recently reinstalled Dungeons and Dragons Online (had not played since circa 2015 or earlier), and am running into an error. After patching, the launcher loads correctly and I select the serve [..] View

Laptop specs

11:19 pm, July 29, 2017 My work are sending me away to work from hotels for a few weeks and I'm thinking about getting a cheap laptop so I can still get my DDO fix. I was hoping someone could tell me if this machine would d [..] View

wont launch after Windows 10 update

11:19 am, July 22, 2017 Been playing for months on Windows 10. I launch directly (not through steam). I know windows pushed an update on me last night, maybe it was the 'creators update', but not sure. Now, can't launch, [..] View

DirectX3d failed to Initialize

11:19 pm, July 21, 2017 I'm getting this message fairly often - not sure if it was due to a game update or a Windows 10 update. There are actually 3 pop up messages. That's the first one. The game truncates after clicking [..] View

Launcher wont Start

11:19 am, July 21, 2017 windows 10 pc fully updated allows me to select my server it closes the launcher and acts as tho the game is about to launch but nothing happens. I deleted the game and re installed it and same issue [..] View

this is odd experience

11:19 pm, July 15, 2017 so last night July 14, 2017 I played DDO and then went to bed....I get up this morning, did some house chores & breakfast and start my Computer....everything is oky-doky and I click my DDO Ico [..] View

Downloading "XX Loading Screen X" takes too long

11:19 am, July 15, 2017 Since U36 the launcher takes very long in the part Downloading "XX Loading Screen X" (ten screens per language). Any idea about how to minimize that? For instance, only downloading the scree [..] View

cannot patch file dndclient.exe error 5 access is denied

11:19 am, July 15, 2017 Since the last patch the launcher looks in the update server and then brings up the above error message box, when click OK it then goes back to server and repeats. I use Win 10 and have i7-4820k CPU [..] View

Can't download ddo live.exe, keeps getting interrupted, any help?

11:19 pm, July 14, 2017 Hi, the story Yesterday tried to patch u36 Got errors patching, at the 44% point Tried to restart patch several times, Seemed to continue, To a point where it asked to modify hard drive by turbin [..] View

No items in DDO store

11:19 am, July 10, 2017 specifically, no items in my adventure packs section, everything else in the store shows up fine. I've tried different browsers it doesn't work. Did some research, it seems to be an account thing? I c [..] View

Sound and video sync issues

11:19 pm, June 23, 2017 For about a week my sound has been running about 3 seconds behin the video. It's extremely confusing and makes it difficult to play. My own footsteps sound like someone sneaking up on me. Am I the o [..] View

Launcher error

11:19 pm, June 16, 2017 The past few days, whenever I try to start DDO on my laptop I get a popup saying TurbineLauncher.exe - System Error The code execution cannot proceed because MSVCP100.dll was not found. Reinstalli [..] View

Game does not open after connecting to the server

11:19 pm, June 2, 2017 After logging and connecting to the server the window of the game does not open. The last change in the computer is that Windows 10 updated to Creator. I have already tried to disable the game bar, bu [..] View

Cant connect to game or ddo.com

11:19 am, May 28, 2017 I am accessing this forum through a free proxy server. A few days ago I could no longer log in game or access anything related to ddo. I tried a number of things and I think it has to do with a host [..] View

Lost client sound

11:19 am, May 26, 2017 No particularly trigger for this that I can recall, but DDO client game sound has gone missing. I've checked the audio tab in the options menu and everything there is how I remember it. I fiddled wit [..] View

change language when using steam lcient for ddo

11:19 pm, May 12, 2017 Hi all, a guildie of mine plays ddo via steam and she likes to play in english but some month back, as she was playing the game via the launcher she tried out another language. And although she says [..] View

Latency of 1800+ for last 2 days.

11:19 pm, May 11, 2017 Hi, DDO is currently unplayable for me. Last two days I have been getting Latency (little yellow box) of 1800+ every 2 - 10 seconds. Checked with OOKLA, and BT broardband speed and that all seems f [..] View

Annoying micro stutters after patch update!!!

11:19 am, May 6, 2017 Since the last update, the game is for now almost unplayable!!! :mad: I was trying to do the slayers at Orchard of the Macabre and when there are more than 5 mobs attacking me the game goes very very [..] View

"Timed" crashes

11:19 pm, May 3, 2017 im having this sort of timed game crashes and i cant figure out why. they happen around 5 min after i log my toon. this crashes started happening around 2 weeks ago when all my settings went default. [..] View

my ui is making me double click to activate items/actions and game eventually freezes

11:19 pm, April 24, 2017 After getting Win10 creators update my game is nearly unplayable. I now am having a problem where it is stitching and makes me double click to activate some things. The problem starts out minor, the [..] View

4k HUD problem

11:19 am, April 22, 2017 Hey guys, Can't seem to find this mentioned anywhere else, so here I go. I recently upgraded my monitor to a 3840x2160 Res one and found the the HUD/Quickbars in ddo are minuscule. I find it hard [..] View

Two different recent problems, two different threads

11:19 pm, April 21, 2017 Greetings everyone! Reading recent threads, I recognized two different problems: 1) About some players that have some difficult to log into one or more servers. There are 4 or 5 recent threads abo [..] View

Connection with server Lost!

11:19 am, April 20, 2017 Thank you for taking the time to read this. It's 3am and I have been spending the last 8 hours trying to get this resolved. After the server reboot yesterday I can no longer log into the game, there h [..] View

Random Stutters

11:19 am, April 18, 2017 i5 7600k, rx480, 8gig ddr4 3200 game runs amazing, but every so often ill get a stutter here and there. have seen numerous posts about some high end machines having issues like this. anyone have the [..] View

Stuck On Loading Screen For One Toon

11:19 am, April 16, 2017 about once a week, one of my toons (can be any one of them) simply will not load. I can load any of my toons except the one that gets 'stuck'. Said toon stays stuck on the loading screen for several [..] View

Launcher Crashing

11:19 pm, April 5, 2017 so the recent patch brought only client crashes so far for me when its on literations on 33% & ive changed absolutely nothing. ------------------ System Information ------------------ Time [..] View

Launcher Error while downloading new update

11:19 am, March 24, 2017 Like the title says. I havent played since before update 35 was released, and now find myself back in this loop of the launcher getting to between 65-95% finished on the final file before giving me a [..] View

Props to anyone who can work this out! Devs, I'm looking at you here!

11:19 am, March 22, 2017 So! One of my favorite quests was the Temple of Elemental Evil- Loved it. Was great. Farmed it. Made a nice Crossbow, success. Took some time away from the game, came back. Started playing again, ma [..] View

Can't get past the load screen after character selection

11:19 am, March 22, 2017 I tried restarting the game, resetting my internet, turning the pc off, and as a last resort i uninstalled and reinstalled the game. Still having the same issue. Any advice would be appreciated. Is an [..] View

Tech help w video card

11:19 am, March 21, 2017 Ok so when I use my video card the login screen closes after choosing a server. I DL directx and have reinstalled both the card and DDO 2 times. When I use ONBOARD graphics... it works fine. Whats th [..] View

Game wont load past server select screen help!!!!!

11:19 pm, March 20, 2017 I havnt played in three years i really want to start playing again, i finally got decent internet again and decent gamming computer but i can get the game to load past the server select screen WHAT a [..] View

keep loosing connection to server

11:19 pm, March 20, 2017 hey so since the last couple of days i keep lossing connection to server, sometimes it happens almost immedialy after i login other times theres go 10-30 min before it happens. any other are having th [..] View

Help

11:19 am, March 20, 2017 Ok so when I use my video card the login screen closes after choosing a server. I DL directx and have reinstalled both the card and DDO 2 times. When I use ONBOARD graphics... it works fine. Whats th [..] View

Timing out connection

11:19 am, March 14, 2017 Been playing for most of the night as normal. I had iTR'd last night and was set to be doing a whole host of solo elite running, with some music in the background.. and probably eventually get grabbed [..] View

Druid's Healing Spring Graphic Bug

11:19 pm, March 5, 2017 So, every time a druid cast healing spring on me, that spell animation goes on and on, untill I relog. This happens since druid class came up years ago, and DDO have never cared about. Then I noticed [..] View

All Worlds have been down for days...

11:19 am, March 4, 2017 Well, at least according to my launcher, every single world has been down every time I've checked over the past 4 days. Each check more than 3 hours apart and only ONE of the checks actually had notic [..] View

Game freezes computer

11:19 am, March 3, 2017 I don't even know if this is a ddo specific issue, but it's been happening more than normally the last few days. Once in a while when I'm playing ddo, the game lags for half a second and my computer f [..] View

Voice Chat Audio Lost

11:19 pm, February 28, 2017 In the last few days (sometime this past week) my wife lost voice audio while in-game. She gets all other sounds, and when she uses her mic, I can hear her. We have verified that she has the same outp [..] View

OrbWeaver mouselook mode movement issue

11:19 pm, February 25, 2017 hey yall, so i upgraded my very old nostromo n52 to a razer orbweaver. the extra row of button is awesome! but im having an issue and im hoping someone can help me... when in mouse look mode, if [..] View

Vorpx disables in-game mouse

11:19 pm, February 14, 2017 Hi, A bit of a stab in the dark but here goes. I managed to get vorpx to load ddo on my rift cv1 and it looks amazing. The issue I have is that the in game cursor disappears on the rift screen, but [..] View

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